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Return & Refunds

1.1 All transactions once completed cannot be cancelled, exchanged, or refunded under any circumstances. All Products on the Website are offered subject to availability. No requests for refunds, cancellation, or exchanges of any kind will be entertained.

1.2 The Company may, at its sole and absolute discretion, allow cancellations, exchanges or refunds on Product(s) purchased which are goods, on a case-by- case basis, on the following conditions:

(a) The request for cancellation is made to the Company within twenty-four (24) hours from the time of order of the Product(s); or
(b) the request for exchange or refund is made to the Company within seven (7) days from the date of delivery of the Product(s); and
(c) The Product(s) in question is of unsatisfactory quality, defective, unfit for their intended purposes, or do not match their description on the Site.

1.3 Cancellations, exchanges, or refunds on Product(s) which are goods may be subject to a processing fee as shall be determined by the Company in its sole and absolute discretion, on a case-by- case basis.

1.4 The Company may, at its sole and absolute discretion, allow extension of the redemption or validity period of a Voucher, on a case-by- case basis, subject to the availability of the Partner, provided the following are fulfilled:

(a) The request for extension is made to the Company before the Voucher is redeemed; and
(b) The request for extension is made to the Company within fourteen (14) days from the date of expiry of the Voucher;

1.5 Voucher redemption or validity period can only be extended for a maximum period of thirty (30) days from the date the request for extension is made, subject to the availability of the Partner.

1.6 Extension of redemption or validity period of a Voucher shall be subject to a processing fee of 10% of the net selling price of the Voucher in question at the time of purchase.
2.1 Voucher(s) purchased shall be redeemable only for the goods and/or services specified on the Voucher and shall only be available for redemption during the period specified on the Voucher.

2.2 A Voucher cannot be exchanged or redeemed for cash.

2.3 A Voucher cannot be combined with any other Voucher, discount or promotional offer unless otherwise specified.

2.4 The Company is not responsible for lost or stolen vouchers or fraudulent use of a Voucher or the unique serial number of a Voucher.

2.5 A Voucher may contain terms and conditions (“Voucher Terms”) that supplement, and are to be read as in addition to, these Terms and Conditions. In the event of any inconsistency between the Voucher Terms and these Terms and Conditions, the Voucher Terms shall prevail.
3.1 All goods and/or services redeemable by Vouchers purchased are subject to availability. The Company and Partners do not guarantee that the goods and/or services redeemable by Vouchers purchased will be available at your preferred date and time.

3.2 A representation on the Site that goods and/or services will be available over a range of dates does not preclude you from being required to make an appointment or booking to redeem the goods and/or services. Appointments or bookings may not be available on short notice.

3.3 Where the goods and/or services redeemable by the Voucher relate to a course or series of sessions or treatments, you agree that these may need to be scheduled at intervals to be determined in consultation with the Company or the selected Partner.

3.4 The Company and the selected Partner reserve the right to cancel and reschedule your appointment or booking. Except as required by law, the Company and selected Partner will not be held liable for such events and are not liable to reimburse you for any travelling, accommodation or other loss or expenses suffered or incurred by you or any other person due to any cancelled or rescheduled appointment or booking.